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Click this link to see how you can make the most out of your 10 minute GP appointment


Did you know you can use our Online Patient Access Service to book and cancel appointments. Please contact Reception who will be able to set you up with your own unique username and password.  You can also download the mobile app to access this facility easily from your mobile phone.


Consultations are by appointment and can be booked in person, over the telephone or online. 

From 1st April 2019 when you contact the practice to make an appointment, our Reception team will ask you the reason for your appointment. They will then use this information to signpost you to the best type of care to deal with your problem; this may be a face to face appointment, a telephone consultation or the local Pharmacist.

All the GPs at Simpson House have agreed the pathways for signposting.

Telephone lines are open during the following times:



08:30 to 13:00 and 14:00 to 18:30


08:30 to 18:30


08:30 to 13:00 and 14:00 to 18:30


08:30 to 18:30


08:30 to 17:00


We are now providing pre-bookable appointments only on Monday evenings until 20:00 and on Saturday mornings. We are unable to see walk-in or emergency patients during these surgeries.  All emergencies should be handled by phoning the NHS111 Service on 111. 

Please note: Although the surgery closes at 18:30, Tuesday to Thursday, the last bookable appointment time is 17:50.

Telephone advice

If telephone advice is more appropriate to your problem than a visit to the surgery, the doctor will be happy to call you back.

Practice nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website