From 1st April 2019 when you contact the practice to make an appointment, our Reception team will ask you the reason for your appointment. They will then use this information to signpost you to the best type of care to deal with your problem; this may be a face to face appointment, a telephone consultation or the local Pharmacist.

All the GPs at Simpson House have agreed the pathways for signposting.

How to Make an Appointment

Appointments may be booked in several ways:


Patients can book appointments up to 4 weeks in advance using online services. Please speak to a receptionist if you would like to register for online services.

By Phone

Patients can book an appointment by calling reception on 0208 864 3466.

In Person

Patients can visit the surgery and book an appointment with the receptionist.

Extended Hours

We are now providing pre-bookable appointments only on Monday evenings until 20:00 and on Saturday mornings. We are unable to see walk-in or emergency patients during these surgeries.  All emergencies should be handled by phoning the NHS111 Service on 111.

Please note: Although the surgery closes at 18:30, Tuesday to Thursday, the last bookable appointment time is 17:50.

Practice nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Book an appointment using the NHS e-Referral Service

If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe and secure.

You’ll need:

  • the booking reference number stated on your booking letter
  • the password or access code you were given by the person or organisation that referred you (for example, your GP practice)

If you have been referred but don’t have your booking reference number or a password or access code, please contact the person or organisation that referred you.

Please visit this link for how to:

  • check your appointment details
  • change your appointment
  • cancel your appointment
  • cancel your referral

For more information, read about what happens when you’re referred.

How to choose your hospital or clinic

In some cases you’ll have more than 1 clinic or hospital to choose from. The list of options will be the same if you book online or over the phone.

Before you select your clinic and appointment slot, consider all the options.

For example:

  • How long do I have to wait for my first appointment?
  • How quickly can I start my treatment?
  • How far away is the hospital or clinic?

In most cases you have the legal right to choose the hospital or service you’d like to go to.

This will include many private hospitals, as long as they provide services to the NHS.

Learn more about your choices in the NHS.

What to do if you haven’t been referred yet

If you want to be seen at a hospital or clinic, you’ll need to speak to your GP.

They’ll help you decide what care is best for you and make any necessary referrals.

Find out more about GP referrals